How long does my product take to get to me?
Can I change my order or details on my order?
How do I cancel my order?
Unfortunately, we're unable to cancel or change any part of your order once placed, including the delivery address and order contents.
Can I add something to my order?
What happens if I don't receive my order when I expect to?
What if my product is faulty?
Delayed / Lost Parcels
What is the returns policy?
In the unlikely event of your item not having reached you in perfect condition, then we will gladly process the return of your item if it is in the specified time period of 14 days. After the Item has returned to us we will issue you a refund . Unless a replacement is wanted. You will receive a confirmation email indicating that the refund will be paid into your account. This normally takes 2-3 working days but please note that payments to your credit card always depend on your bank provider.
Please note only returns are accepted on Faulty items within 14 days, the item must be returned in its original packaging, However all items are checked before packed. Only the refund will be applied once item has been returned and inspected. Please note not all returns are accepted.
If Just returning the item as not wanted only a refund is processed if item is returned exactly as sent in original packaging and tags within 14 days. you are liable for the cost of returning.